The following applies to all product except those posted for sale in the “Bargain Centre”

If for any reason you are not completely satisfied with the quality or performance** of any Pelican™, Streamlight™ or Lightwave™ flashlight product that you have purchased from Montville Creative Products, we will gladly replace the product or refund your money (at your option) if the goods are returned in perfect condition within 14 days of your receipt of them.

** This policy only applies to one off purchases per type.
If it is your intention to purchase more than one of a type, we suggest that you buy one first to make sure you have selected correctly. If this one is not to your satisfaction, we will gladly replace it or refund your money (at your option) if the goods are returned in perfect condition within 14 days of your receipt of them.

The following only applies to product posted for sale in the “Bargain Centre”

If for any reason you are not completely satisfied with the quality or performance of any Pelican™, Streamlight™ or Lightwave™ flashlight product that you have selected and purchased from our “Bargain Centre”, we will gladly refund your money if the goods are returned in perfect condition within 14 days of your receipt of them.

So that we can continue this no-nonsense satisfaction policy we ask that you help us by making your selection carefully.
You will appreciate that we cannot do this for you.

The website section “Choosing a Flashlight” offers some criteria that you should consider. However this list can never be complete and we ask that you give further consideration to your application and personal preferences.

Why do we have such a simple and direct Satisfaction Refund Policy?

Most of our sales are the result of referral from satisfied customers.
Your satisfaction is our most effective and valuable form of advertising and we guard this jealously.
All of our customers must feel confident in recommending us to others.

These Guarantees vary with manufacturer and details will be included with each purchase.
When considering guarantee claims, these are some examples of the responsibilities of the buyer.
They are all obvious but we mention them here to avoid any perception of “fine print” omission.

1. Some products with Approvals (such as those for hazardous environments) have restrictions on the type and brand of battery to be used.
2. Lifetime guarantees do not cover lamps or batteries.
3. “O” rings must be kept greased and replaced if damaged as per product instructions. (Replace “O” rings annually or when damaged)
4. Guarantees are void if the product has been abused beyond normal wear and tear.
5. Any liability, express or implied, is limited to repair or replacement of the product only.
6. Montville Creative Products retains the option to repair or replace parts or replace the product.
7. The cost of returning product to Montville Creative Products is the responsibility of the buyer. Montville Creative Products will pay for the cost of returning replacement or repaired goods to the buyer.
8. Scratches or cosmetic damage are not included.
9. Guarantees do not cover fitness for a particular purpose after the 14 day period detailed in our Satisfaction Refund Policy, has passed.
10. Guarantees do not cover sharkbite, attacks by Tasmanian Devils or children under 5.
11. There may be other considerations peculiar to the product or the manufacturer. Be sure to check the Guarantee included with the product.

Please contact Montville Creative Products for an RGA (Return Goods Authorization) number. An RGA number is required for each warranty return shipment. Returns without an RGA number will not be accepted..

Include a copy of the original receipt or invoice showing proof of date of purchase. Also, clearly print and include your return address information for return delivery. Ship your warranty return, postage and shipping prepaid.

Montville Creative Products
PO Box 224
MONTVILLE QLD 4560

Mark your Return Authorization Number clearly on the outside of the package.
Warranty returns without Return Authorization Number and without prepaid postage or shipping will be refused.

Should you have any problems, questions or comments, please let us know. We will do our utmost to earn your continued confidence in our products and our company so that in turn you will feel confident in referring us to others.